Uwin Iwin Incentives | SA Bank
17006
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SA Bank

South African Bank

Date
Category
Financial
About This Project

No of participants: 450

Date: Sept 2007 – Mar 2009

Incentive type: Own staff: internal recognition system

Description: Call centre programme to increase client retention levels

Objective: To increase morale, retain staff, increase customer service levels and
retain customers

Solution: An online solution with many manual interventions, as well as a physical
presence in the call centre every two weeks by the team to answer queries, deal
with participant orders

Results: Our client extremely positive about decreased levels of staff turnover and an
increase in customer retention levels

 

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