Uwin Iwin Incentives | Digital Satellite
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Digital Satellite

SA’s Leading Multichannel Digital Satellite Television Operator

About This Project

No of participants: 850

Date: 2007 – 2011

Incentive type: Reward and Recognition: own staff

Description: An incentive aimed at call centre staff at the branches across the country

Objective: To increase staff retention levels, decrease absenteeism, improve customer
service levels and morale within the teams

Solution: Specific measures on KPI’s adapted to meet objectives, participants rewarded as
individuals via an online catalogue and team experiences for achieving specific levels

Results: The programme has run for three years and achieved improved levels in customer
service and staff retention. Increased team spirit has been reported across all divisions