SA’s Leading Multichannel Digital Satellite Television Operator
CATEGORY:
Broadcasting
PERIOD:
4 Years
INCENTIVE TYPE:
Reward and Recognition own staff
NO OF PARTICIPANTS:
850
Description:
An incentive aimed at call centre staff at the branches across the country.
Objective:
To increase staff retention levels, decrease absenteeism, improve customer service levels and morale within the teams.
Solution:
Specific measures on KPI’s adapted to meet objectives, participants rewarded as individuals via an online catalogue and team experiences for achieving specific levels.Specific measures on KPI’s adapted to meet objectives, participants rewarded as individuals via an online catalogue and team experiences for achieving specific levels
Results:
The programme has run for three years and achieved improved levels in customer service and staff retention. Increased team spirit has been reported across all divisions.
