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Home >> Clients >> MultiChoice

SA’s Leading Multichannel Digital Satellite Television Operator

CATEGORY:

Satellite

PERIOD:

4 Years

INCENTIVE TYPE:

Reward and Recognition own staff

NO OF PARTICIPANTS:

850

Description:

An incentive aimed at call centre staff at the branches across the country.

Objective:

To increase staff retention levels, decrease absenteeism, improve customer service levels and morale within the teams.

Solution:

Specific measures on KPI’s adapted to meet objectives, participants rewarded as individuals via an online catalogue and team experiences for achieving specific levels.Specific measures on KPI’s adapted to meet objectives, participants rewarded as individuals via an online catalogue and team experiences for achieving specific levels

Results:

The programme has run for three years and achieved improved levels in customer service and staff retention. Increased team spirit has been reported across all divisions.