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Home >> Clients >> Nedbank

South African Bank

CATEGORY:

Financial

PERIOD:

2 Years

INCENTIVE TYPE:

Own Staff: Internal Recognition System

NO OF PARTICIPANTS:

450

Description:

Call centre programme to increase client retention levels.

Objective:

To increase morale, retain staff, increase customer service levels and retain customers.

Solution:

An online solution with many manual interventions, as well as a physical presence in the call centre every two weeks by the team to answer queries, deal with participant orders.

Results:

Our client extremely positive about decreased levels of staff turnover and an increase in customer retention levels.